Turn their administrative nightmare into a testament of your care.
We empower grieving families with expert guidance; earning you lifelong trust, rave reviews, and future business.
Once bereavement begins, families face a mountain of administrative tasks they are unequipped to handle.
On average, it takes a family 12-18 months to settle an estate, and even then, most still worry that they missed something critical.
Going above and beyond after a patient passes is the biggest thing you can do to get more CAHPS responses. When families feel you went the extra mile, they do more to say thanks.
If every hospice offers what seems like the same service, customers choose whatever is recommended. It’s hard for families to tell the difference between you and the competition.
Figuring out how to close accounts, property, policies, and more, is stressful. That stress gets in the way of the grieving process, making it harder for family members to heal.
We call each family after the patient passes to help them with:
We don’t just tell them what needs to be done. Their Estate Specialist completes as much as possible with your family on the phone.
We minimize what your families have to do on their own.
Focus on what you do best. We’ll answer all the tough questions.
We survey each family about their experience.
We invite families to leave an online review to grow admissions.
We introduce the CAHPS Survey to each family to get more responses.
Focus on what you do best. We’ll answer all the tough questions.
We survey each family about their experience.
We invite families to leave an online review to grow admissions.
We introduce the CAHPS Survey to each family to get more responses.
When you’ve served a family, you share their information with us.
Within 24-48 hours, we call to coordinate the aftercare service.
Our Estate Specialists work one-on-one each the family.
Provide Full Service or Abide to families based on the funeral or cremation package they purchase.
Every family receives unlimited help completing next steps from an expert Estate Specialist.
Every family receives a consult to identify what needs to be done and a customized Estate Closing Guide.
On average, we spend 1.5-2 hours working with a family on the phone before our service is complete. With the help of our back office, the Estate Specialists can ensure many notifications are taken off the NOK’s plate.
Only basic information regarding the decedent and the Next of Kin we’ll be reaching out to.
Decedent DOB/DOD, gender, marital status.
NOK: contact information, language, relationship to decedent.
Our partner hospices pay for their families to receive this service, allowing us to act as your aftercare team while you get the credit for the care we deliver.
You’re right. We find that about 30%-50% of families don’t want or don’t need extra help with their next steps. For those families, we can still reach out to check in, gather feedback, and introduce the CAPHS survey.
There are items on the checklist that we can’t directly do with the family (closing bank accounts, for example). With these items, we educate the family about best practices and send written instructions.
Our team of Service Coordinators reaches out to every family within 48 hours of receiving their information from you.
There are several ways to send us families:
Your reputation is the most important thing to us. We are very strict on our Estate Specialist training and we continually conduct QA to make sure every family is treated with respect and care.
We provide a one-sheet that you can use to introduce our service to families during admission. The one-sheet will have our phone number that we’ll call the family from.
Yes! We can provide rack cards, one-sheets, and social media post templates to help you get the word out about your new aftercare program. We also can run a press release in your community when we start serving your families.
Not every hospice chooses to pay more for this aftercare service. Those that do, want to offer the very best services available to their families. Investing in great care builds the future of your business.
In our Full Service, we work with the family to make important notifications on their behalf so they do as little on their own as possible. For estate issues that we can’t directly help with, we educate and prepare the family to handle those tasks.
We only stop working with a family when there is nothing left that our Estate Specialist can do for them.
Full-Circle Aftercare provides compassionate, non-legal guidance to help families manage important next steps such as notifying government agencies, closing accounts, and protecting against fraud so families can focus on healing.
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