Transform next steps from an administrative nightmare into a testament of your care.
We empower grieving families with expert guidance; earning you lifelong trust, rave reviews, and future business.
After funeral services are finished, families face a mountain of administrative tasks they are unequipped to handle.
On average, it takes a family 12-18 months to settle an estate, and even then, most still worry that they missed something critical.
Your relationship your community is the core of your business. When families have to figure out next steps alone, they associate you less with solving problems and feel less connected to your brand.
If every mortuary offers what seems like the same service, customers are forced to choose based on price. Vanilla aftercare makes families think the only difference between you and the competition is price.
Give families every reason to commit to working with you in the future. When families leave your service with needs still unmet, they are less likely to pre-plan their arrangements.
We call each of your families to help them take care of:
We don’t just tell them what needs to be done. The estate specialist completes as much as possible with your family on the phone.
We minimize what your families have to do on their own.
Focus on what you do best. We’ll answer all the tough questions.
We survey each family about their experience.
We invite families to leave an online review.
We introduce pre-planning to each family and find your best leads.
When you’ve served a family, you share their information with us.
Use a case management system? We can integrate with most major platforms to make this automatic.
Within 24-48 hours, a Service Coordinator will call the family.
We determine what help they need and find a time for them to meet with their dedicated Estate Specialist.
Our Estate Specialists work one-on-one with the family, helping them complete essential next steps. For any items we can’t complete with them on the phone, we educate them on best practices and send written instructions.
Every family receives unlimited help completing next steps from an expert Estate Specialist.
Every family receives a consult to identify what needs to be done and a customized Estate Closing Guide.
Provide Full Service or Abide to families based on the funeral or cremation package they purchase.
On average, we spend 1.5-2 hours working with a family on the phone before our service is complete. With the help of our back office, the Estate Specialists can ensure many notifications are taken off the NOK’s plate.
Only basic information regarding the decedent and the Next of Kin we’ll be reaching out to.
Decedent DOB/DOD, gender, marital status.
NOK: contact information, language, relationship to decedent.
Our partner funeral homes pay for their families to receive this service, allowing us to act as your aftercare team while you get the credit for the care we deliver.
You’re right. We find that about 30%-50% of families don’t want or don’t need extra help with their next steps. For those families, we can still reach out to check in, gather feedback, and introduce pre-planning.
There are items on the checklist that we can’t directly do with the family (closing bank accounts, for example). With these items, we educate the family about best practices and send written instructions.
Our team of Service Coordinators reaches out to every family within 48 hours of receiving their information from you.
There are several ways to send us families:
One by one on our aftercare reporting form.
Bulk sending in a spreadsheet.
Auto-report with a CMS integration.
Your reputation is the most important thing to us as well. We are very strict on our Estate Specialist training and we continually conduct QA to make sure every family is treated with respect and care.
We work with Passare, Gather, Osiris, and SRS to make reporting families to us as easy as possible.
If you use a different CMS we’re happy to work with them to automate reporting.
We provide a one-sheet that you can use to introduce our service to families in the arrangement meeting. The one-sheet will have our phone number that we’ll call the family from.
Yes! We can provide rack cards, one-sheets, and social media post templates to help you get the word out about your aftercare program. We also can run a press release in your community when we start serving your families.
Good to hear! We often find that our service works well with existing aftercare programs to give the family more help and an even better experience.
Not every funeral home chooses to pay more for this aftercare service. Those that do, want to offer the very best services available to their families. Investing in great care builds the future of your business.
We provide one-on-one live support to help families complete estate settlement tasks.
In our Full Service, we work with the family to make important notifications on their behalf so they do as little on their own as possible. For estate issues that we can’t directly help with, we educate and prepare the family to handle those tasks.
We only stop working with a family when there is nothing left that our Estate Specialist can do for them.
Full-Circle Aftercare provides compassionate, non-legal guidance to help families manage important next steps—such as notifying government agencies, closing accounts, and protecting against fraud so families can focus on healing.
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